Guarantee

Quality guarantee

We guarantee that natural silk is used in all our silk comforters. Besides the legal guarantee, our silk comforters are guaranteed against all material or manufacturing defect for a period of 5 years.
All our other products are guaranteed for 2 years. This guarantee does not, however, cover the cases of deterioration caused by normal wear and tear or by use other than the intended use. This guarantee does not apply in the cases where our maintenance recommendations have not been followed.

Availability guarantee

We have a large inventory in France, the available quantities of which are displayed on our website, and guarantee delivery as soon as possible. Orders are sent on the business day that they are received.

Delivery of quality guarantee

We trust GLS, who assures us that 95% of the deliveries are made to your home in 24 hours when you sign for the package.

Satisfaction guarantee

We are absolutely sure that you will be thrilled by your purchase. If, however, you are not satisfied with the quality of our products, you can send the unused items back to us in their original packaging. We commit to reimburse the entire amount of your purchase, as well as return fees. See our general sale conditions.

Safe bank card transactions guarantee

This is the easiest way to pay for your purchases online. Pay without worrying, as the transactions made at our website www.couetteetnature.com are entirely secure.

We use SystemPay, a system created by Banque Populaire and developed by Natixis. This is a proven system and is entirely reliable. The information you provide us are never visible on the network. We accept Blue Card, MasterCard, Eurocard and Visa Card.